Tourism & Member Services Manager
Job Description
Become part of a team that supports, engages and builds New Ulm's vibrant business community. The New Ulm Area Chamber of Commerce’s mission is to encourage economic growth in our community by supporting our members through business development, networking, education, advocacy and access to resources.
We’re looking for someone who is community-minded, relationship-driven, and eager to build lasting connections with local business and civic leaders. This role is supported by a collaborative team of staff, board members, and volunteers who share a commitment to making New Ulm an even better place to live, work, and visit.
Position Overview
The Tourism & Member Services Manager serves as the lead for carrying out the tourism initiatives of the Chamber, and supports our members with membership services and by facilitating events. This position coordinates with the President/CEO, and works towards strengthening the overall vision and goals for the organization.
Essential Job Functions
- Develop effective and collaborative relationships with internal and external stakeholders. Be a liaison between committees, Chamber Board and Chamber members.
- Support the organization as a whole by demonstrating professionalism at all times.
- Able to handle confidential information about area businesses, and display urgency to member requests.
- Additional tasks and job responsibilities may be added at the discretion of the President/CEO.
- Lead tourism marketing efforts on behalf of the New Ulm Convention & Visitors Bureau, including print, social media, web, video, and design work.
- Participate in regional and state-wide tourism organizations, representing New Ulm.
- Skills in design and multi-media platforms for event/program promotion and educational applications.
- Social Media and internet content creation and management.
- Create the weekly Chamber email newsletter, and the bi-monthly Chamber News Update in The Journal.
- Carry out events that involve community outreach which supports the overall organization.
- Member Database – management of the online membership software program (ChamberMaster). Ensure our members’ information is up to date. Inform and sell enhanced listings and banner ads to members. Provide training and support for the membership database.
- Basic accounting skills, including experience with Excel.
Minimum Requirements
- 2+ years of professional experience in office assistance/management, marketing, communications, event planning, or similarly related field is preferred.
- Must be able to work well in an environment with multiple interruptions. Must be a self-starter requiring little direction to accomplish tasks with a high level of optimism, enthusiasm, and "can-do" attitude. Able to work with multiple business leaders, attend and direct meetings and coordinate schedules.
- Proficient in Microsoft Office Suite and web-based programs such as Constant Contact, Canva, and WordPress.
- Excellent verbal and written communications skills. Strong organizational and time management skills.
This is a full-time, hourly position (40 hours/week)
- Pay range: $18-$22/hour (equivalent to $37,440-$45,760 annually), depending on experience.
- 2 weeks PTO upon hire date
- 9 paid holidays
- 3% retirement match
- Health Insurance to be offered (details forthcoming)
- Typical work hours: Monday-Friday, 8am-5pm, with occasional nights and weekends.
Interested applicants should send their resume and cover letter to sarah@newulm.com. For questions, contact Chamber President & CEO Sarah Warmka at sarah@newulm.com or 507-233-4303.